Simple, Transparent Pricing
Choose the support level that fits your business. No hidden fees, no surprises—just reliable IT service at fair prices.
Pay as you go
Perfect for businesses with occasional IT needs
- $125 diagnostic fee (applies to service)
- $150/hour for on-site service
- $100/hour for remote support
- Fixed pricing for common tasks
- No ongoing commitment
- Best for occasional support needs
- After-hours available at 1.5x rate
TYPICAL PRICING EXAMPLES:
- New PC setup: $200-300
- Network troubleshooting: $150-400
- Malware removal: $200-500
- Printer installation: $100-200
Ideal for most businesses
Predictable monthly IT support with priority service
- 4-hour response time guarantee
- Up to 8 hours of service included
- Additional hours at $125/hour
- Remote monitoring and alerts
- Monthly system health reports
- Email and phone support
- No diagnostic fees
- Rollover up to 4 hours per quarter
Maximum coverage
Comprehensive managed IT for peace of mind
- 2-hour response time guarantee
- Up to 16 hours of service included
- Additional hours at $110/hour
- 24/7 emergency support line
- Proactive system maintenance
- Quarterly technology planning
- Priority parts ordering
- Backup monitoring and testing
- Security audit included
- Rollover up to 8 hours per quarter
Custom Enterprise Solutions
Need more than 16 hours per month? Managing multiple locations? We can create a custom support plan tailored to your specific needs and budget.
Frequently Asked Questions
What happens if I exceed my monthly hours?
Additional hours are billed at the discounted rate shown for your plan. You'll always be notified before exceeding your included hours.
Can I change plans later?
Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.
Is there a contract commitment?
Monthly plans are month-to-month with no long-term commitment. Cancel anytime with 30 days notice.
What's included in response time?
Response time is how quickly we'll acknowledge and begin working on your issue during business hours (8am-6pm weekdays).
Do you charge for parts and software?
Parts, software licenses, and equipment are billed separately at our cost plus a small markup. We'll always get approval first.
What if I need after-hours support?
Per Incident customers pay 1.5x for after-hours. Basic plan customers can add it as needed. Premium includes 24/7 emergency support.